Customer Service

All products will be fully insured and sent by: Air Mail, EMS or UPS upon your request.

Standard worldwide Shipping & Handling Cost: Free
Please allow up to 14 days for Regular Air Mail delivery.

FedEx Express : 25$ USA
Please allow up to 5 days for delivery.   

Upon shipment of orders sent with FedEx Express we will provide you with the tracking number of your order.

If you require a shorter delivery time then the one specified, please contact our customer service department at info@bestpersonalizedjewelry.com and they will be happy to check this option for you.  

Returns & Replacements 

Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase to Bestpersonalizedjewelry.com. We will credit your original method of payment, excluding delivery charges.

Jewelry must be in original condition and accompanied by the original packaging, instructions and warranty documents.

Please Note: Your packing slip must accompany your return. All returns are subject to inspection by our Quality Assurance team before a refund is processed.

We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return.

Bestpersonalizedjewelry.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

How do I return an item for correction?

Please mail your merchandise along with our original Packing list and a note stating the corrections (for example, correct the ring size), or write that you would like a refund or exchange to:

Bestpersonalizedjewelry.com

Return department

38 Moshe Sharet St.
Rishon Lezion  75704
Israel

om our receipt of your request for the replacement  product to ship. We recommend insuring the package before sending for your personal tracking purposes.

How do I return an item for a refund/exchange?

Please mail your merchandise along with our original Packing list and a note stating that you would like a refund or an exchange to:

 Bestpersonalizedjewelry.com

Return department

38 Moshe Sharet St.
Rishon Lezion  75704
Israel

Please allow 3 weeks for the replacement product to ship. We recommend insuring the package before sending for your personal tracking purposes. You will be refunded your purchase total minus any shipping charges. If you paid by credit card, the credit will appear within 2 billing statements.

Why was my order cancelled?

Bestpersonalizedjewelry.com reserves the right to cancel any order due to, but not limited to, stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations